At Punam Surgical and Maternity Hospital, we are committed to ensuring transparency and customer satisfaction. This Refund Policy outlines the conditions and procedures for requesting refunds for payments made for our services.

1. Eligibility for Refund

Refunds may be issued in the following cases:

• Services were paid for but not rendered due to hospital scheduling issues.
• A procedure or service was canceled by the hospital.
• Billing errors resulting in overpayment.
• Prepaid appointments canceled at least 24 hours in advance.

2. Non-Refundable Services

Refunds will not be provided for:

• Services already rendered.
• Appointments or procedures canceled without adequate notice (less than 24 hours).
• Deposits made for procedures or treatments once they have commenced.
• Services requiring upfront payments for third-party vendors or specialists.

3. Refund Process

• Request Submission: To initiate a refund, patients must submit a written request to the hospital administration, either in person or via email at [Insert Email Address].
• Required Documentation: Patients must provide proof of payment, such as receipts or transaction details, along with a valid reason for the refund request.
• Review and Approval: Refund requests will be reviewed by the hospital administration. Approval may take up to [Insert Timeframe, e.g., 7–10 business days].
• Mode of Refund: Approved refunds will be issued through the original payment method unless otherwise agreed.

4. Refund Timeline

• Refunds for card payments may take up to 7–14 business days to reflect in the patient’s account, depending on the bank’s processing time.
• Cash payments will be refunded directly at the hospital within 7 business days of approval.